Services
Please select and click the title for details:
OUTBOUND SALES
Asia Telecom can handle the gamut of outbound sales campaigns required to grow your business. We have long vintage of handling outbound sales. Within the sales process, we can offer a wide varierty of services to suit your requirements:
Customer acquisition – B2B or B2C campaigns Appointment setting Qualifying the prospect and fixing an appointment with outside sales team of the client Cross sell of other products Reactivation of old customers Inside sales / specialized sales – Herein, we are referring to sales process that requires specialization or sophistication to make a sales or pre-sales for the clients. At Asia Telecom, we particularly handle these processes with right recruitment, right training and right calibration. These mandates are executed with innovative and disruptive organization structures needed to bring sales effectiveness.
The outbound sales can be complemented by email marketing to support and reinforce the conversation.
COLLECTIONS
Any retail business has a critical function of managing collections. At Asia Telecom we understand that collections is a specialized business and the approach has to vary as we deal with different buckets of overdue / late payments. Our team leaders are well versed with strategies required as per the overall collection pool and its impending delays.
INBOUND AND CUSTOMER SERVICE
Inbound calls and customer service have their own nuances as the customer calls may require a wide range of training to satisfy the customer in the shortest possible time. Our inbound teams rely on extensive training and building unique navigations to always present the information and right rebuttals to our agents engaging the customer.
We also realize that an in-bound is also a great opportunity to introduce new products or services to the customers. Our inbound teams of course work towards the primary goal at hand and at the same time look at avenue to cross sell or upsell other solutions to the customers.
MARKET SURVEYS
Market surveys can be divided into two parts – the first being done to enhance a target marketing approach. This is further to funnel down on a selected customer and gathering data to qualify the customer as an appropriate constituent of the target market. This information helps the field / outside sales team to effectively aim for closures on a pre-qualified prospect list.
The second market surveys pertains to market research companies, where by the surveys are executed on telephone using Computer Assisted Telephonic Interviews (CATI). The information of the survey can be maintained in a special application designed for the survey or the client can give us the web access of the specialized software used for the MR questionnaire
LEARNING CENTER/OUTSOURCING TUTORIALS
Market surveys can be divided into two parts – the first being done to enhance a target marketing approach. This is further to funnel down on a selected customer and gathering data to qualify the customer as an appropriate constituent of the target market. This information helps the field / outside sales team to effectively aim for closures on a pre-qualified prospect list.
The second market surveys pertains to market research companies, where by the surveys are executed on telephone using Computer Assisted Telephonic Interviews (CATI). The information of the survey can be maintained in a special application designed for the survey or the client can give us the web access of the specialized software used for the MR questionnaire